Privacy Policy

Introduction

SUCCESS Coaching ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our coaching certification services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Account credentials
• Payment and billing information
• Professional background and coaching experience
• Course progress and assessment results
• Communications with our team

DISC Assessment Data

When you take the SUCCESS DISC Assessment, we additionally collect:

• Your first name, last name, and email address (required to begin the assessment)
• Your responses to all assessment questions (scenario choices, slider positions, and free-form text responses)
• Your calculated DISC scores and profile type
• AI-generated analysis content (if you purchase the premium report)
• Payment information for premium report purchases (processed by Stripe; we do not store full card details)

Your assessment responses and results are stored in our database and associated with your email address. We use this data to generate your results, deliver your report, and for email communications related to coaching resources. We do not sell your assessment data to third parties.

Automatically Collected Information

When you access our platform, we automatically collect:

• Device and browser information
• IP address and location data
• Usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide and maintain our certification programs
• Process enrollments and payments
• Send administrative information and updates
• Respond to inquiries and provide support
• Personalize your learning experience
• Issue certificates and verify credentials
• Improve our services and develop new features
• Comply with legal obligations

DISC Assessment Data Usage

Specifically for DISC assessment data, we use your information to:

• Calculate and deliver your DISC behavioral profile and results
• Generate AI-powered premium analysis reports (if purchased)
• Send your results and related coaching resources via email
• Tag your profile (disc_free or disc_premium) for relevant email communications about coaching programs and resources
• Improve the assessment experience and question quality through aggregate, anonymized analysis

Your free-form text responses may be processed by a third-party AI service (Anthropic) to generate your premium report. These responses are sent to the AI service solely for the purpose of generating your analysis and are not used to train AI models.

Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who assist in operating our platform (payment processors, email services, analytics, AI analysis providers)
• Community Features: Other users may see your profile in our coach directory if you opt in
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition

Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

DISC Assessment Data Sharing

For DISC assessment services specifically, your data may be shared with:

• Supabase: Our database provider, which stores your assessment responses, scores, and profile data
• Stripe: Our payment processor, which handles premium report purchases (Stripe receives your email and payment details; we do not store full card numbers)
• Anthropic: Our AI analysis provider, which processes your DISC scores and free-form responses to generate premium reports (data is sent via API and is not used for model training)

We do not share your individual assessment results with employers, other users, or any third party for marketing purposes.

DISC Assessment Data Deletion

You may request deletion of your DISC assessment data at any time by contacting us at privacy@success.com. Upon request, we will delete your lead record, assessment responses, scores, AI analysis, and any associated payment records within 30 days. Please note that anonymized, aggregate data may be retained for service improvement purposes.

Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Data portability

To exercise these rights, please contact us at privacy@success.com

Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

SUCCESS Coaching
Email: privacy@success.com